We understands that our customers have many different questions and problems. We will try our best to answer all of them, but we also provide answers for frequently and commonly asked questions from many of our customers who have the same questions.

Please refer to this page for the frequently asked questions that we gathered from all of you. Hopefully this page might help you finding your answers.

If your questions are still unanswered, please contact us here and tell us what is the problem.

Thank You and Good luck.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is Stainless Steel?

Stainless steel is an alloy of Iron with a minimum of 11% Chromium. Chromium produces a thin layer of oxide on the surface of the steel known as the ‘passive layer’. This prevents any further corrosion of the surface. Increasing the amount of Chromium gives an increased resistance to corrosion.

Stainless steel also contains varying amounts of Carbon, Silicon and Manganese. Other elements such as Nickel and Molybdenum may be added to impart other useful properties such as enhanced formability and increased corrosion resistance.

Do you offer delivery services?

Yes, we deliver. You can either visit our office where you may be able to use our delivery service to arrange next day delivery, or you may purchase online to have products delivered directly to you in a few days.

Do you provide warranty or replacement for product?

As long as the product been a Factory Defect, we can arrange for these to be sent directly to you free of charge. Otherwise, all of our product come with one year warranty.

Factory defect for under guarantee items.

Arindo Cipta Perkasa offers a generous guarantee policy. If you do notice a problem with any product within the first year of purchase or within the full guarantee period, please return the item to us or email pictures and a description of the fault. Also, please include proof of the original purchase from us.

How long will delivery take?

If you arrange our delivery in office, the delivery will normally take place the following day or any scheduled days after the payment is made. We aim to deliver your order within 14 days, depending on stock availability and where you want it.  We will confirm your delivery date via email, messages, phone calls, within 72 hours after payment is made.

If this date is unsuitable, we can always change it. However, please remember, we cannot change the days we deliver to your area.

Are your kitchens easy to install?

Yes we would say that certain items such as straight worktops and splashbacks are easy to install, but we prefer to offer our installation services. Cabinets come pre-assembled and with brackets to secure them to walls, so again quite simple. Complete kitchens are reasonably straightforward as long as a competent person is installing them.